Retrieve detailed information about a specific knowledge base article

Returns complete article information including the full HTML body content,
collection details, author information, and engagement metrics (visits and reactions).
Use this endpoint when you need to display or edit a full article.

The response includes:

  • Full article content (title, description, body, slug)
  • Collection information
  • Author details
  • Publication status and timestamps
  • Search keywords
  • Engagement metrics (visits, positive/negative/neutral reactions)
  • Featured status

Content Visibility

The response includes contact_segment_visibilities and company_segment_visibilities — arrays of
{segment_id, is_inherited} objects that define which contact/company segments can access this article.

Visibility rules on an article apply in two contexts:

  • Aura (AI assistant): only contacts/companies in those segments can interact with this content.

  • Help Center: if the help center is published, only contacts/companies in those segments will see
    this article in the public help center.

  • is_inherited: true means the rule was propagated from the parent collection, not set directly on this article.

  • An empty array means no restrictions apply (visible to everyone).

Use PUT /knowledge-base/articles to update visibilities.

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Path Params
integer
required
\d+

The article ID

Responses

401

Authentication required

404

Article not found or writer not found in app

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Response
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