Change a conversation status to one of:

• opened — re-opens a previously closed or snoozed conversation
• closed — closes the conversation (runs CSAT/classification flow when enabled)
• snoozed — snoozes the conversation for snooze_time seconds (requires the snoozing feature)

Request Fields

Required fields

• status (string): The target status. One of opened, closed, snoozed.

Conditional fields

• snooze_time (integer): Required only when status is snoozed. Snooze duration in seconds.
  Only open conversations can be snoozed.

Examples

Close a conversation

{ "status": "closed" }

Re-open a conversation

{ "status": "opened" }

Snooze a conversation for one hour

{ "status": "snoozed", "snooze_time": 3600 }